Pivotal Bolsters Sales Leadership, Hires Former Siebel VP

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Vancouver, BC, February 14, 2002 — Pivotal Corporation (Nasdaq: PVTL; TSE: PVT), the leading provider of sensible customer relationship management (CRM) software, today announced the appointment of Melanie Bell, the former number one regional vice president of sales at Siebel Systems, to the position of senior vice president of North America strategic accounts and central region.

Bell has more than 16 years of enterprise software sales and technology experience including five years at Siebel Systems. In a single year, Bell contributed more than $18 million of license revenue as an individual contributor and $70 million of license revenue as a manager. For her sales excellence, Bell was awarded Siebel’s most prestigious company honor, the “MVP” award. Bell was also the recipient of Siebel’s “Top Sales Representative” and “Top Manager” awards. Prior to Siebel, Bell provided sales and advanced technology leadership to powerhouses such as Dun & Bradstreet Software, Viasoft and Union Pacific.

According to Bo Manning, president and CEO, Pivotal, “Pivotal’s corporate growth strategy continues to gain rapid momentum – we’re attracting world-class sales executives like Melanie with our aggressive new sales strategy and compelling value proposition. Melanie has exceptional sales management talent, unsurpassed drive, and a track record that is second to none in the CRM industry. She is an invaluable addition to our team.”

Bell’s appointment follows the recent sales appointment of Rob Douglas, to the position of executive vice president of North America sales and operations. Douglas is a sixteen-year veteran of the technology industry, during which time he held executive positions at Siebel, Oracle and IBM.

According to Bell, “Pivotal is a company on the move – and I am excited to be working with Pivotal’s top-notch executive team to drive explosive sales growth. This is a company positioned for a giant market move by addressing the needs of a large, under-served market segment – the entrepreneurial enterprise market. Pivotal is ideally suited to capture this market by offering a sensible, cost-effective alternative to the ‘humongous’ CRM vendors – it is poised to become a major force in the CRM industry.”

Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for entrepreneurial enterprises. More than 1,400 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit http://www.pivotal.com
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, the ability to attract and retain our current and future employees, the risks involved in developing software solutions and integrating them with third-party software and services, the possibility that competitors will introduce new and improved products and services and the need to compete successfully with existing and new products and services offered by competitors. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com