Pivotal Ships Integration Engine

New Pivotal product rapidly and cost-effectively integrates CRM with other applications across the extended enterprise


Vancouver, BC, January 24, 2002 — Pivotal Corporation (Nasdaq: PVTL; TSE: PVT), the leading provider of sensible customer relationship management software (CRM), today announced the availability of its advanced integration product – Pivotal Integration Engine. This product is designed to cost-effectively integrate and synchronize Pivotal’s CRM software with back-office and legacy systems throughout the extended enterprise.

“Integrating applications to create a unified business infrastructure is one of the most time-consuming and costly challenges that CIOs face,” said Kirk Herrington, chief technology officer, Pivotal. “Using open standards such as XML, Pivotal Integration Engine significantly reduces the time, cost, complexity and risk of integrating multiple systems.”

The Pivotal Integration Engine connects systems and data sources between multiple application systems within and beyond the firewall. It provides a collaborative framework for customers, partners, and employees that allows information to be exchanged in a highly interactive and personalized way.

According to a recent AMR Research note, “A strategic integration framework is crucial because it allows companies to create a foundation for readily sharing key information on suppliers, products, and assets with customers and employees across operating divisions and trading partners. It is essential in developing the corporate strategic ventures and programs that will provide competitive advantage in the future: better information in the right hands leads to better decision-making and improved performance.”

The Pivotal Integration Engine coupled with Pivotal’s intelligent Internet architecture enables rapid integration with enterprise software applications such as SAP, PeopleSoft, J.D. Edwards, Lawson, Microsoft Great Plains, Baan and Oracle. The product is also compatible with leading middleware vendors including Microsoft BizTalk, WebMethods, TIBCO, SeeBeyond, Scribe and IBM MQ Series. The Pivotal Integration Engine also supports the bi-directional routing of documents and data synchronization between Pivotal’s CRM software and ERP applications. It enables the mapping of data field objects and transaction management between applications.

Pivotal’s intelligent Internet architecture coupled with the new Pivotal Integration Engine, provides the flexibility that organizations require to easily maintain compatibility between integrated systems and versions. It also makes it easy to integrate new systems in the future. As a result, Pivotal customers can cost-effectively improve business operations, react to changing market concerns, and maintain a competitive advantage.
Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for entrepreneurial enterprises. More than 1,300 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit http://www.pivotal.com This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, the risks involved in developing software solutions and integrating them with third-party software and services, the possibility that competitors will introduce new and improved products and services and the need to compete successfully with existing and new products and services offered by competitors. Other potential risk factors are described in the company’s 2001 annual report on Form 10-K, in addition to reports on Form 8-K and form 10-Q, which are available at the SEC’s Web site at www.sec.gov. or the Canadian Depository for Securities Web site at www.sedar.com . Pivotal undertakes no responsibility to update or revise any forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com