Pivotal’s Oracle Edition for CRM Selected by KLA-Tencor for Phased Implementation

World-leading semiconductor process control company chooses the sensible approach to CRM


Vancouver, BC, January 15, 2002 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT), the leading provider of sensible customer relationship management (CRM) software, today announced that KLA-Tencor has selected Pivotal’s Oracle Edition CRM software as a technology platform to manage customer interactions.

KLA-Tencor is the world leader in yield management and process control solutions for semiconductor manufacturing and related industries. The company employs approximately 6,000 employees worldwide. Every major semiconductor manufacturer around the world uses KLA-Tencor’s technology.

“KLA Tencor is reinforcing its commitment to customer satisfaction and sales excellence,” said Bill Gibbs, director worldwide sales operations, KLA-Tencor. “Pivotal was the clear choice because of its highly customizable technology platform and ability to deliver fast business results. Pivotal’s selling process allowed us to make a sensible decision on our own terms.”

Committing to Customer Satisfaction

KLA-Tencor selected Pivotal for a multi-phased implementation that will allow the company to effectively manage customer commitments. ‘Customer commitments’ -- the relationships and promises between KLA-Tencor and its customers -- are business-critical for KLA-Tencor. To fulfill on these commitments, its sales teams must have the tools and information to work collaboratively with other divisions, including manufacturing, to ensure KLA-Tencor is meeting its commitments. As a best practice, KLA-Tencor will leverage Pivotal’s CRM system to analyze and validate their ‘customer commitment’ methodology and gain adoption for the technology.

In the first phase of the implementation, Pivotal’s CRM software will be deployed to a select group of field business units. The software will be extended across the enterprise as each phase achieves results. Using Pivotal, sales teams will be able to capture and track all customer commitments; follow workflow processes designed to improve the execution and completion of commitment activities; automatically notify and alert account teams, divisions and executives to important changes; and produce detailed reports. As a result, KLA-Tencor can better meet its customer expectations.

In addition to commitment management, KLA-Tencor envisions Pivotal’s CRM platform as part of a long-term strategy to automate its sales lifecycle process and create a platform for launching its ‘customer-centric’ eBusiness strategy.

According to Bo Manning, president and CEO, Pivotal. “Sensible companies, such as KLA-Tencor are looking for numbers and proof before buying CRM. We worked closely with KLA-Tencor to ensure that they had the evidence to make a technology decision that fit their business. Now, they are poised to quickly improve customer satisfaction and sales effectiveness.”

About KLA-Tencor

KLA-Tencor is the world leader in yield management and process control solutions for semiconductor manufacturing and related industries. Headquartered in San Jose, Calif., the company has sales and service offices around the world. An S&P 500 company, KLA-Tencor is traded on the Nasdaq National Market under the symbol KLAC. Additional information about the company is available on the Internet at http://www.kla-tencor.com



About Pivotal Corporation

Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for entrepreneurial enterprises. More than 1,300 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit http://www.pivotal.com
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, the risks involved in developing software solutions and integrating them with third-party software and services, the possibility that competitors will introduce new and improved products and services and the need to compete successfully with existing and new products and services offered by competitors. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements.

Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com