Banque Martin Maurel Selects Pivotal for CRM

French commercial bank takes the sensible approach to improving customer service

Vancouver, BC, December 4, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT), the leading provider of sensible customer relationship management (CRM) software, today announced that Banque Martin Maurel, a commercial bank based in France and subsidiary of Martin Maurel Financial Company, has selected Pivotal to improve the quality of client service and increase business efficiencies. Answare, a leading French systems integrator, has been selected to deploy the Pivotal software.

Banque Martin Maurel selected Pivotal after an extensive evaluation of the top CRM vendors. Pivotal came out on top after proving its ability to meet the bank’s technical, functional and business requirements including, rapid deployment; seamless integration with legacy systems; and an easy-to-customize solution that can quickly adapt to the banks evolving business needs.

“Pivotal is the right choice for our company,” said Marc Maurel, president, Martin Maurel Financial Company. “Pivotal’s scalable, adaptable software will allow us to progressively expand our CRM initiative in phases as our business adapts and evolves.”

Using Pivotal, Banque Martin Maurel will be able to unify client information across multiple communication channels, including the Internet, telephone, fax, and email; capture a complete history of its clients’ wealth and asset management activities; and personalize product and services to improve client satisfaction.

According to John O’Hara, executive vice president, Pivotal Corporation, “For many financial services companies, massive CRM software that is expensive and time-consuming to implement is not a viable option. Banque Martin Maurel is a great example of a customer-centric financial services company that made a sensible decision to improve their client service and revenue-generation using Pivotal’s cost-effective, fast-to-implement CRM software.”

Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for entrepreneurial enterprises. More than 1,300 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, the risks involved in developing software solutions and integrating them with third-party software and services, the possibility that competitors will introduce new and improved products and services and the need to compete successfully with existing and new products and services offered by competitors. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151