Nashville Selects Pivotal eBusiness and CRM Software to Streamline Government Processes

Pivotal joins forces with Link2Gov to implement innovative government solution

Vancouver, BC, October 31, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT), the leading provider of cost-effective eBusiness and customer relationship management (CRM) software, today announced that the Metropolitan Nashville Government and Davidson County (Metro Nashville) has selected Pivotal to revolutionize its communication with citizens and create a more accountable, responsive style of government.

The Pivotal software will be implemented in partnership with Link2Gov, a leading e-government, solution provider and technology consultant. The Pivotal solution suite combined with Link2Gov’s deep understanding of the unique technology requirements for government organizations, will provide Metro Nashville with a pragmatic, innovative approach to cutting costs, enhancing efficiencies and improving community relations.

“The time has come for government to leverage proven, innovative technologies to make significant improvements in how we do business and serve our citizens,” said Richard McKinney, CIO, Metro Nashville. “The Metropolitan Nashville Government is meeting the needs of its citizens by responding to the demand for more responsive, more accountable government. We see Pivotal and Link2Gov playing a key role in delivering the type of world-class, integrated customer service that the citizens of Metro Nashville deserve. We are excited about our partnerships with Pivotal and Link2Gov and look forward to the opportunity to work closely with both of these companies as we redefine how a government can and should interact and serve its citizens.”

Improving Government Efficiencies

By centralizing city information across all departments and unifying channels of communication, Metro Nashville will reduce costs, introduce best practices to improve business efficiencies, boost employee productivity, and increase the quality of service to its citizens. The Pivotal solution will allow city employees to collaborate across all departments to provide smart, fast service to all constituents. More than 6000 Metro Nashville employees will have immediate access to critical information that will empower them to instantaneously answer questions and solve problems for citizens.
The solution provides comprehensive reporting tools that enable Metro Nashville to accurately determine budgeting, assign resources, make intelligent hiring and staffing decisions, and assess levels of service and accountability.

According to Tom Tarver, president, Link2Gov, “Link2Gov and Pivotal are working together to provide Metro Nashville with a Web-based CRM solution that allows the government to interact easily and efficiently with Nashville citizens. Through this initiative, Metro Nashville is revolutionizing how it interacts with its citizens to provide meaningful, responsive service and results.”

Providing High-Quality Service Across all Communication Channels

The solution will allow Metro Nashville to accomplish its goal of allowing citizens the flexibility to easily access all government departments across any communication channel including the telephone, email, Internet, fax and in-person. Not only will this capability improve the quality of government service, but it will also substantially reduce the cost of serving constituents effectively.

Using the Pivotal solution, citizen inquires will be immediately routed to the appropriate Metro Nashville employee for fast processing. Employees are able to efficiently capture, track, manage, escalate, and resolve citizen service requests. As a result, Metro Nashville employees can easily resolve service inquiries and deliver consistent levels of service across the organization. Employees will also be able to offer interactive, Web self-service capabilities that intelligently guide citizens through their service inquiries.

According to Bo Manning, president and CEO, Pivotal, “In this changing, technology-driven economy, governments are looking for ways to create greater operating efficiencies while still providing excellent service to their citizens. As a result, public sector organizations are adopting customer-focused business practices and CRM technologies to enhance access to government services and improve relationships with constituents.”

About Link2Gov Corporation

Link2Gov Corp. is a leading provider of technologically-advanced electronic government solutions that enable citizens and businesses to complete easy, convenient and timely transactions with government entities over the Internet or telephone. These include transactions like driver's license registration, vehicle registration and paying utilities -- activities that allow government to enhance operating efficiencies. Currently, the company is operating multiple Internet or interactive voice response (IVR) applications with local or state agencies in Alabama, Arizona, Florida, Georgia, Hawaii, Illinois, Indiana, New Mexico, Texas, Tennessee as well as The District of Columbia

Pivotal Corporation is the leading provider of eBusiness and customer relationship management software for entrepreneurial enterprises. Pivotal empowers businesses to cost-effectively get, keep, and grow customer relationships.

Pivotal’s offerings deliver results for a fraction of the cost of typical enterprise software. Pivotal and Pivotal partners provide the Pivotal Results Program of software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness. More than 1,300 companies globally including: Hewlett Packard, CIBC, Goldman Sachs, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc use Pivotal software and services.

Pivotal’s advanced software technology includes powerful capabilities in: Internet commerce, CRM, corporate portals, and wireless technologies. For more information visit
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological and/or market changes in the industry; the ability to maintain and grow successful third party and customer relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151