Pivotal Optimizes for Microsoft Office XP

Pivotal Demand Chain Network solution suite takes advantage of the latest Microsoft innovations to improve productivity of demand-side employees


Kirkland, WA, May 31, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced that the Pivotal Demand Chain Network solution suite has been optimized to leverage the new productivity features offered in Microsoft Office XP, including 'smart tag technology'. Using the Pivotal solution suite integrated with the new Microsoft suite, companies will be able to leverage 'smart tags' to tap into up-to-the-minute customer and industry information while using Microsoft applications.

"Microsoft Corp. has made significant strides to integrate its desktop applications with enterprise applications to provide greater intelligence and productivity across the enterprise," said Kirk Herrington, CTO, Pivotal. "Pivotal is enabling companies to capitalize on Microsoft's latest developments by being the first provider of demand chain management solutions to offer an integrated solution for Microsoft Office XP. As a result, companies can empower demand-side employees by delivering in context customer and partner information through Microsoft's desktop applications."

Microsoft applications are critical tools that demand-side employees leverage throughout their workday. Now, Microsoft and Pivotal are combining technologies to accelerate the processes of these sales, marketing and service employees -- and make their interactions with customers more intelligent. While working within applications such as Microsoft Word and Microsoft Excel, employees have access to immediate customer and market intelligence at the click-of-a-mouse.

Tapping into the Pivotal Demand Chain Network solution suite using Microsoft 'smart tag technology' provides in context information such as: customer purchasing history, customer needs and preferences, service history, outstanding service issues, targeted marketing campaigns, industry insight, contact information and up-sell/cross-sell opportunities. By seamlessly linking demand chain information into desktop activities, employees can work with greater ease, efficiency and increased productivity.

For example, this offering speeds up demand chain activities for financial services companies -- which are typically burdened by document-driven processes. The Pivotal-Microsoft solution enables financial professionals to take advantage of 'smart tags' to quickly access client information while creating documents and spreadsheets related to specific client accounts. By typing in a client's name or company in Microsoft Word or Microsoft Excel, financial services professionals can access up-to-the-minute account history from the Pivotal solution suite. In an industry where every second is measured by dollars, these high performance capabilities empower financial professionals to respond quickly and intelligently.

According to Lisa Gurry, product manager for Office at Microsoft, "Pivotal has an innovative and compelling strategy for leveraging the latest advancements in Microsoft Office XP to allow companies to improve their demand chain management processes. Superior customer experiences are derived from empowered employees, and Pivotal's strategy puts powerful information in the hands of employees who directly impact customer success and revenue generation."
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological and/or market changes in the industry; the ability to maintain and grow successful third party and customer relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com