Pivotal Ships Advanced XML-based Demand Chain Platform

Pivotal ePower enables seamless integration of the demand chain and supply chain


Kirkland, WA, April 26, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced a major upgrade to the Pivotal ePower platform - an industrial-strength, XML-based platform for demand chain management. This upgrade addresses current market demand for fast-to-implement and cost-effective solutions for sales, marketing and customer service across the extended enterprise.

Pivotal's enterprise-class architecture eliminates the massive cost commonly required to integrate demand chain management applications with other enterprise applications such as supply chain, logistics and ERP applications. For many companies, it accelerates the implementation time of a demand chain management initiative to less than ninety days.

"Pivotal's latest innovations in integration and synchronization provide a compelling opportunity for companies to streamline business processes from the demand chain to the supply chain to maximize efficiency and customer satisfaction," said Norm Francis, president and CEO, Pivotal. "Companies today require a cost-effective solution that integrates disparate legacy systems and accelerates business performance by seamlessly and quickly transferring business data across all Internet, wireless and traditional business channels."

Pivotal ePower is a three-tier, XML-based demand chain management platform that provides the architecture, software capabilities and tools to easily create, rapidly deploy and cost-effectively maintain multi-lingual applications that are accessible via Web, wireless, LAN, WAN, networks and client devices. Pivotal ePower uses Microsoft .NET technology to deliver scalability, reliability and interoperability.

For many companies, the first phase of their CRM and eCommerce projects are independent of mainstream business applications. Now that many companies are moving beyond the first phase of their projects, they are discovering the need to synchronize the demand chain with back office and supply chain systems such as I2, Commerce One, SAP and Peoplesoft.

Pivotal ePower features powerful integration capabilities that enable fast integration in a multi-platform environment for enterprise applications and business-to-business integration (B2Bi). XML-based technologies enable companies to describe and exchange structured information between business applications that is standardized and platform-independent. Integration with ERP and other business applications is simplified because data is transferred via XML. As a result, demand chain and supply chain integration is easy and transparent.

Another innovation in Pivotal's ability to integrate with other applications and platforms is the use of Simple Object Access Protocol (SOAP) technology. SOAP facilitates the transfer of information in a multi-platform environment by supporting the interoperation of various programming languages such as Perl, Java, C, C++ and environments such as COM, CORBA and J2EE.

Pivotal has upgraded the performance of its mobile synchronization capabilities to support server-to-server and mobile client synchronization processes. With these upgrades, Pivotal now provides a simple to use, one-step synchronization process that automatically alerts mobile users to synchronize. This capability protects the system from synchronization backlogs to ensure optimal performance.

According to Kirk Herrington, chief technology officer, Pivotal, "Companies demand solutions that allow them to compete at the pace of today's intensely competitive worldwide, mobile marketplace. This significant upgrade to the Pivotal ePower platform provides companies with a robust solution that is fast-to-implement, easy-to-adapt and simple to integrate within a multi-platform environment enabling companies to achieve their demand-side business objectives."
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological and/or market changes in the industry; the ability to maintain and grow successful third party and customer relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com