Pivotal and Hewlett-Packard Sign Strategic Agreement for the European Market

Hewlett-Packard to market the Pivotal Demand Chain Network solution suite for vast geographies in Europe, Middle East and Africa


Paris, France, April 18, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced a strategic agreement with Hewlett-Packard (HP) to jointly sell, market and service the Pivotal Demand Chain Network solution suite to the European, Middle-East and African (EMEA) markets. The Pivotal Demand Chain Network solution suite, based on the Microsoft platform, merges the powers of CRM, eCommerce, Web-based selling, eMarketing and eService to drive down the costs and increase the effectiveness of programs designed to make, serve and manage customers. It connects every constituent in the demand chain including corporate employees, business partners, customers and suppliers.

Pivotal and HP have already signed their first joint customer, Belgacom France, a leading European telecommunications provider that is implementing the Pivotal eRelationship CRM solution suite to synchronize marketing, sales and customer service activities over the Internet.

"Together, HP and Pivotal are offering companies in the EMEA region innovative, fast-to-implement solutions for demand chain management that have extensive, positive impact on our customers' businesses," said Olivier Tordo, director, solutions marketing and ISV's Europe, HP Europe. "These customer-centric solutions will provide us with a highly competitive advantage in the marketplace - they are fast-to-implement and designed to immediately impact revenue generation for superior total-cost-of-ownership."

HP's CRM and eCommerce solutions organization will sell and market the award-winning Pivotal Demand Chain Network solution suite in the EMEA market. HP sales and service professionals will be trained on Pivotal solutions and collaborate with Pivotal professionals to provide solutions to companies in EMEA. As part of this inititaive, the Pivotal solution suite will be showcased in HP's e-services business center in Italy. A co-marketing program will include funding for joint marketing campaigns that include advertising, demand generation and participation at industry events.

According to Norm Francis, president and CEO, Pivotal, "HP will accelerate the adoption of the Pivotal Demand Chain Network solution suite across EMEA. The company brings advanced eBusiness, CRM, demand chain management and enterprise project management expertise to enable companies to create results-driven strategies that drive revenue generation and customer retention."

By fusing the powers of CRM and eBusiness, the Pivotal Demand Chain Network solution suite provides industry-leading marketing, sales, service and eCommerce capabilities to allow companies to make, serve and manage customers with speed and intelligence. Using the suite, companies can manage personalized relationships with customers and business partners across all Internet, wireless and traditional interaction channels. In addition, companies can integrate their demand-side business activities with their supply-side activities to accelerate business processes and maximize efficiency.
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com