Pivotal and Microsoft Launch Executive Series on Demand Chain Management

Pivotal, Microsoft and Compaq tour North America on 15-city tour


Kirkland, WA, April 12, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced the launch of a fifteen-city North American executive series co-sponsored by Microsoft Corporation and Compaq. The executive series entitled, 'Demand Chain Networks: eCommerce, CRM and Something Beyond', will run throughout April and May 2001.

The tour will feature Forrester Research analyst, Paul Hagen, who will discuss how forward-thinking executives are addressing the issue of demand chain management by implementing business strategies that merge the powers of CRM and eCommerce to provide the ultimate customer experience. Hagen will discuss how executives can become chief experience officers within their organizations to mobilize their companies for the demand-driven economy.

"CEO's will be rebadged 'chief experiences officers,'" said Paul Hagen, senior analyst, Forrester Research. "Now to lead the charge to better understanding the demand customers place on the organization, CEO's must address demand-side issues and the company's ability to react to market shift."

The series is a strategic component of the Microsoft-Pivotal business development agreement announced in December 2000. The companies are teaming up with Compaq to educate the market on the business benefits of a well-executed demand chain management strategy.

Pivotal is a market-leader in the emerging demand chain management market that is enabling companies to maximize revenue and customer retention. The Pivotal Demand Chain Network solution suite, which is completely optimized for the Microsoft .NET platform, allows companies to discover the unique needs of every customer and then optimize demand-side processes - marketing, sales, service and support to fulfill customer expectations.

To register, or for more information on these executive discussions and what cities are scheduled for the tour, log onto www.pivotal.com/executivedinner or by phone at 888/275-7486 ext. 6915.
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

This release and the executive series may contain certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological and/or market changes in the industry; the ability to maintain and grow successful third party and customer relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com