Pivotal Takes Top ISM Honors for the Fifth Consecutive Year

Pivotal named one of the Top 15 software selections for 2001


Vancouver, BC, February 15, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced that the Pivotal Demand Chain Network solution suite has been named one of the "Top 15" CRM software selections for 2001 as selected by ISM Inc., a leading CRM consulting firm. The "Top 15" selections are featured in ISM's ninth edition of The Guide to CRM Automation (www.ismguide.com). The Pivotal Demand Chain Network solution suite includes a complete array of marketing, sales and service capabilities for CRM, eSelling and eCommerce.

Pivotal was chosen from dozens of software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 145 selection criteria, including 91 business functions, 36 technical features and 18 user friendliness/support features.

Barton Goldenberg, president of ISM and co-founder and co-chairman of DCI's CRM Conference and Expo, made the announcement during a special keynote session at DCI's Chicago CRM conference at the McCormick Lakeside Center.

"For the fifth year in a row, Pivotal has been named one of the 'Top 15' CRM software selections," said Goldenberg. "This accomplishment validates Pivotal's continuous leadership in what is deemed a hotly competitive industry. ISM congratulates Pivotal on the company's outstanding achievement."

According to Matt Duncan, vice-president, corporate and solution marketing, Pivotal, "Pivotal is honored that ISM is once again recognizing Pivotal's innovation and leadership in the industry. Through our advanced technology strategy to fuse the powers of CRM and eBusiness, Pivotal is allowing companies to create a single global infrastructure for demand chain management."

Pivotal's long list of recent industry recognition includes 'Best Integrated Customer Relationship Management Solution' at the Microsoft-sponsored Industry Solutions Awards, the fastest growing technology company in the 2000 Deloitte & Touche Canadian Technology Fast 50, the ninth fastest growing company in North America on the Deloitte & Touche Technology Fast 500, Microsoft's North American "Packaged Application Partner of the Year," an "eBusiness Winner" by Upside Magazine, one of the "Hottest Companies in the Year 2000" by start magazine and the 'Company of the Year' by the British Columbia Technology Industry Association.
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com