Pivotal and Yokogawa Electric Sign Strategic Agreement to Serve Japanese CRM, eCommerce and Demand Chain Markets

Joint Pivotal-Yokogawa solutions to enable Japanese enterprises to increase revenue and customer satisfaction


Vancouver, Canada, November 2, 2000 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced that the company has signed a comprehensive business agreement with Yokogawa Electric Corporation, a leading Japanese provider of electronic equipment and technology solutions, to jointly serve the Japanese market for customer relationship management, demand chain management and eCommerce solutions.

"Through this strategic agreement, Yokogawa and Pivotal are positioned to meet the rapidly growing demand for customer relationship management, eCommerce, and demand chain management solutions in the Japanese market," said Hidetoshi Koga, General Manager, Marketing Department, IT Systems Division, Yokogawa Electric. "To compete globally and create new channels for revenue-generation, Japanese companies are adopting new technologies and business practices. Together, Yokogawa and Pivotal will deliver compelling, cost-effective and fast-to-implement solutions that enable Japanese companies to excel in the twenty-first century economy."

Yokogawa Electric will sell, market, implement, customize and support Pivotal solutions for the Japanese market. These solutions will enable Japanese companies to increase revenue by establishing personalized online relationships with customers and by synchronizing the activities of employees and business partners over the Internet to more effectively make, serve and manage customers. Yokogawa Electric will actively develop the Japanese market for Pivotal's entire suite of solutions, including Pivotal ePower 2000, Pivotal eRelationship 2000, and Pivotal eSelling 2000.

According to Jim Warden, vice president of sales, Asia-Pacific, Pivotal, "As an innovator and leader in the Japanese market, Yokogawa will tap into its vast business network to enable Pivotal to expand its presence throughout Japan. Companies across Japan will have access to Yokogawa's in-depth knowledge of the unique business drivers in the Japanese market coupled with Pivotal's revenue-generating solutions for demand chain management."

Pivotal's demand chain network solutions enable Japanese enterprises to accelerate global growth by seamlessly integrating the capabilities of customer relationship management, demand chain networks, and eCommerce. These highly scalable solutions enable companies to integrate and manage all demand chain activities over Internet, wireless and traditional communication channels, including sales, marketing, service, interaction management, business intelligence, and eCommerce activities. Using Pivotal's solutions, companies maximize revenue generation, increase customer satisfaction and improve operational efficiencies.

About Yokogawa Electric Corporation

Founded in 1915, Yokogawa Electric Corporation (Yokogawa, 2-9-32 Naka-cho, Musashino-shi, Tokyo, Japan President and CEO; Isao Uchida) is one of the world's leading suppliers of solutions to industries and enterprises. The company is dedicated to promoting the quality, efficiency and profitability of enterprise customers around the globe by providing total solutions in addition to supplying the most reliable leading-edge instruments and control systems. Yokogawa's facilities in Japan consisting of 2 factories, 21 offices, and 67 affiliates are complemented by a global network that extends throughout Asia, North and South America, Europe, Africa and Oceania with 18 factories, 70 affiliates in 26 countries and more than 150 sales and engineering offices.
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results or events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com