Pivotal Launches Research & Development Center in Toronto

Pivotal expands Canadian presence and technology talent pool

Toronto, ON, September 21, 2000 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced the opening of its new research and development center in Toronto, Canada. The new center will complement Pivotal's global development centers in Vancouver and Atlanta, and its eBusiness Center of Excellence in Europe. The center will contribute the accelerated development of Pivotal's demand chain network solutions for enterprises worldwide.

"Pivotal is committed to investing in research and innovation to deliver excellence in demand-side eBusiness solutions for global enterprises," said Norm Francis, president and CEO, Pivotal Corporation. "Toronto offers an incredible market for Internet savvy, technology talent with access to world-class educational and research institutions. Pivotal is looking forward to expanding its team in Toronto, working with the community, and continuing to lead the market with solutions for revenue generation."

According to Andrew Coulson, director, central region sales of Microsoft Canada. "Through an expanded presence in the Toronto market, Pivotal will accelerate the development of its Microsoft-exclusive Internet technologies for demand-side eBusiness. Microsoft Canada looks forward to an even closer alliance with Pivotal in the Canadian market to fulfill the technology needs of large enterprise companies."

According to a report from the Canadian eBusiness Opportunities Roundtable prepared by the Boston Consulting Group, Canada has the highest share of global eCommerce revenues after the United States. The Internet economy in Canada is predicted to climb to CDN $155 billion in revenues and create 180,000 jobs by 2003, presenting a tremendous opportunity for Canadian businesses.

Pivotal's presence in the Canadian market has grown significantly this year. The company was recognized as one of Canada's fastest growing technology companies by Deloitte & Touche, and it was selected by the British Columbia Technology Industry Association as the industry's 'Company of the Year'. The company began trading on the Toronto Stock Exchange in August 2000.

According to Francis, "The opening of our new research and development center in Toronto demonstrates our continued commitment to the Canadian market. The center will enable us to advance our global leadership position and tap into the talent and resources of a significant Canadian market."
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.

Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com. This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com