Pivotal Showcases Demand Chain Network Vision and Successes at Worldwide Customer Conference

Industry visionaries, global customers and partners convene to discuss next generation solutions for demand-side business


Kirkland, WA, August 23, 2000 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced that leading experts from the fields of eCommerce, CRM, eSelling, and wireless technologies will be exchanging strategies and showcasing demand chain network solutions at the third annual Pivotal Worldwide Customer Conference, 'Reach the Peak 2000,' in Whistler, Canada from August 27-30, 2000.

Guest speakers at the Pivotal Worldwide Customer Conference include industry gurus Charles Stevens, Vice President of Enterprise and Partners Group (EPG) at Microsoft and Don Tapscott, Chairman of Digital 4Sight and author of Paradigm Shift, Digital Capital and Digital Economy. Mr. Stevens will discuss Microsoft and Pivotal's joint strategy for delivering solutions that will revolutionize demand-side business while Mr. Tapscott will present his views on Digital Capital - a new economy driven by "internetworked" human capital, new business models and relationship capital and share his thoughts on the market and why companies are being driven to recalibrate for demand-side success.

"Companies around the world are creating XML-based demand chain networks that enable them to make, serve, and manage customers with unprecedented speed and efficiency," said Norm Francis, president and CEO of Pivotal. "The Pivotal Worldwide Customer Conference will provide an excellent forum for industry luminaries to exchange ideas, experiences and best practices for deploying breakthrough solutions that personalize customer experiences across every touch-point and manage collaborative relationships between customers, employees, and business partners. The case studies and presentations on a wide variety of timely business and technical topics are certain to offer attendees many insights and thought-provoking moments."

This year, the conference objective is to empower Pivotal's global customers with the knowledge to revolutionize their business model by capitalizing on the full economic potential of the Internet for managing the entire demand chain in their enterprises. Customers presenting "Peak Practices" will include eBusiness innovators such as Intrawest Corporation, CornerDrugstore.com, 1st Global, Alliance Systems, Wind2 Software, North Shore Credit Union, Novo Nordisk, Digital Insight and Bunka Orient. These industry leaders will reveal how they leverage the power of demand chain networks to increase revenues, improve customer experiences, and strengthen customer loyalty.

The Pivotal Worldwide Customer Conference unites executives of large and medium-sized enterprises from diverse industries and celebrates the phenomenal successes these companies have achieved by using Pivotal's demand chain network solutions. By highlighting the successes and challenges that global customers have encountered as they transition their business to incorporate the Internet, the conference will provide attendees with the necessary knowledge to enhance their competitive advantage and increase their market value.
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.
This press release contains forward-looking statements regarding Pivotal's 'Reach the Peak' Customer Conference in Whistler, Canada, the conference's objectives, speakers, presentations and case studies, goals or achievements and other future events constitute forward-looking statements. These statements involve known and unknown risks, uncertainties and other factors that may cause actual results or events to differ materially from those anticipated in our forward looking statements. Although we believe that the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com