Pivotal eSelling 2000 Transforms Online Selling of Complex Products and Services

Pivotal ships intelligent XML-based Internet selling solution

Kirkland, WA, August 3, 2000 — Pivotal Corporation (Nasdaq NM: PVTL) today announced that Pivotal eSelling 2000 is shipping to customers worldwide. This state-of-the-art eSelling solution offers intelligent features that enable global enterprises to perform in-depth needs analysis, provide targeted recommendations on products and services, advise customers on features and options, and configure complex orders with ease and accuracy.

Based entirely on the leading Internet commerce standard, XML, Pivotal eSelling 2000 delivers leading-edge capabilities for single and multi-vendor product-catalog aggregation, advanced personalization, proactive notification, recommendation, configuration, quot7ing and order management to enable one-to-one and many-to-many relationships between buyers and sellers. When integrated with Pivotal's award-winning demand chain networks, Pivotal eSelling 2000 uses customer and product knowledge from the Pivotal database to create unique, personalized buying experiences for each customer.

Pivotal's latest innovation is the first sell-side platform fully engineered on an XML backbone and surpasses the current generation of eSelling solutions to offer businesses an unprecedented opportunity to exploit the Internet as a channel for personalized selling. Pivotal eSelling 2000 is built on a component-based, n-tier, distributed Internet architecture based on the Windows DNA 2000 framework. The robust multi-threaded architecture delivers enterprise-class scalability and first-rate reliability, including dynamic load balancing and fail-over protection.

In a recent report released by the Gartner Group, the company predicted that business-to-business e-commerce will grow at aggressive rates through 2004. The company also estimated that the worldwide B2B market will grow from $145 billion in 1999 to $7.29 trillion in 2004, representing 7 percent of the forecasted $105 trillion total global sales transactions.

According to Dr. Matthew Dunn, senior vice president and chief information officer for Intrawest Corporation, "Using Pivotal eSelling 2000, Intrawest will gain a compelling competitive edge to sell more effectively over the Internet. The Pivotal eSelling 2000 interactive solution enables Intrawest to personally engage our guests over the Internet and guides them through the buying experience. The technology offers intelligent, real-time analysis of each customer which results in precise matching of guests and services."

"Pivotal is committed to rapidly innovating our demand chain networks technology so that our customers can exploit the full economic potential of the Internet," said Norm Francis, president and CEO, Pivotal Corporation. "Pivotal eSelling 2000 enables unique buying experiences to a diverse worldwide audience based on their cultural preferences. The XML-based intelligent eSelling solution, is optimized for the Microsoft platform and is the most scalable and cost-effective choice for global enterprises."
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.

Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

This press release contains forward-looking statements, including statements about the successful shipment and performance of the new Pivotal eSelling 2000 solution. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the capability and performance of the Pivotal eSelling solution and the Microsoft system, the continued interest, cooperation and performance of Microsoft and the growth of the Internet's use in traditional business. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change.
Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com