The Orchard Selects Pivotal and Microsoft for Hosted eBusiness Solution

Pivotal and Microsoft to deliver hosted demand chain solution for the leading supplier of independent music

Seattle, Washington, July 14, 2000 — Pivotal Corporation (Nasdaq: PVTL) today announced that The Orchard has selected Pivotal eRelationship 2000 as its comprehensive Microsoft-based Internet solution for managing online relationships with customers and business partners. This solution will be delivered to The Orchard users through PivotalHost, Pivotal's ASP hosting service.

The Orchard is the largest worldwide distributor of independent music to consumer online stores. The Orchard's global distribution network supplies consumer online stores, traditional retail stores, digital download sites, streaming media and soon - wireless applications worldwide. Pivotal's eBusiness solution will enable The Orchard to integrate all front-end and back-end systems including accounting and inventory management to create a unified Internet infrastructure that allows for streamlined communications and redefined business process management.

"Pivotal's hosted solution on the Microsoft platform is a powerful combination that is rapidly deployed, cost-effective and easy to manage," said Scott Cohen, president, The Orchard. "Using this solution, The Orchard can significantly enhance internal operations, while focusing on the online needs of our independent artists. Artists signed with The Orchard will also be able to access their accounts for real-time inventory and revenue status - which is crucial for up and coming independent artists."

According to Dwight Krossa, marketing director at Microsoft, "Pivotal's eBUSINESS solution is an ideal solution to be deployed in a hosted environment, taking advantage of the Microsoft Windows DNA platform. Companies such as The Orchard have compelling reasons to create their entire eBUSINESS infrastructure for the demand chain in a hosted environment. Pivotal's hosted solution enables companies to concentrate on their core business while using Pivotal's sophisticated, intelligent solution without the requirements to manage this solution internally."

According to Norm Francis, president and CEO, Pivotal, "PivotalHost, Pivotal's program for best-in-breed ASPs delivering hosted Pivotal solutions, is an excellent alternative for companies with limited IT resources that require demand chain solutions for the digital economy. The Orchard is a great example of a company that is using the Pivotal and Microsoft combination to leverage a hosted solution not only as the eBUSINESS infrastructure, but also as the backbone to their own business operations."

About The Orchard

The Orchard is the largest supplier of music to the Internet stores. With an ever-growing catalogue of over 2,500 labels and 8,000 artists from around the world, The Orchard is the recognized leader in independent distribution. The Orchard distributes its entire catalogue of more than 80,000 songs in both physical and secure digital formats making it available everywhere people currently go to get music including traditional retail stores, online stores and legitimate download sites worldwide. Strategic partners include Valley Media,, Lucent Technologies, Alliance Entertainment, Rioport, Virgin Jamcast, Play-J, Peoplesound, MyPlay, Broadbridge Media, Mjuice,, CMJ and The company is steeped in music history with a team led by famed producer and co-founder of Sire Records, Richard Gottehrer.
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.

Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank,, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship 2000 solution to be deployed by The Orchard, Inc. under the PivotalHost program. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet the Orchard’s requirements, the possibility of development of deployment difficulties or delays, the dependence on the Orchard’s satisfaction with Pivotal's eRelationship 2000 solution and the PivotalHost program and the Orchard’s continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401