CapitalThinking Selects Pivotal for Online Commercial Mortgage Marketplace

Pivotal eRelationship 2000 provides robust, scalable infrastructure for personalized B2B Web business model

Vancouver, Canada, May 24, 2000 — Pivotal Corporation (Nasdaq: PVTL), The eBusiness Relationship Company, today announced that CapitalThinking, Inc. (, the online commercial mortgage marketplace, has selected Pivotal to standardize its eBusiness operations using Pivotal's award-winning solution, Pivotal eRelationship 2000.

CapitalThinking is revolutionizing the $250 billion commercial real estate, mortgage finance industry by streamlining and automating business processes to improve the way real estate professionals conduct business. Using Pivotal's personalized Internet solution, CapitalThinking will bring unmatched speed and efficiency to the process of obtaining commercial real estate loans. The company estimates that through process innovation, it will be able to reduce the amount of time required to originate and close a loan by up to sixty percent.

"Rather than recreating the traditional loan process over the Internet, we are re-engineering the entire commercial real estate, mortgage finance process," said Heather Shively, co-founder and CEO of CapitalThinking. "Using Pivotal's award-winning eBusiness solution, CapitalThinking will improve management of complex information and offer the commercial real-estate, mortgage finance community an efficient and cost-effective alternative to the traditional labor-intensive, document-burdened process."

As a critical component of CapitalThinking's eBusiness model, the Microsoft-based Pivotal solution will enable the company to dramatically decrease the loan cycle time by providing its professionals with access to accurate, real-time information on loan applicants and lenders. Every stage of the loan process will be systematically tracked from initiation to closing, enabling CapitalThinking to create a comprehensive database of loan successes and failures.

In addition, the real-time analysis capabilities of Pivotal's eBusiness solution will allow CapitalThinking to evaluate historical data which will then be used by the company to assess loan applications and make recommendations more quickly and efficiently.

According to Norm Francis, president and CEO, Pivotal, "CapitalThinking is using Pivotal's Internet solutions to set new standards for the finance industry. By leveraging the expertise and skills of real estate professionals with Pivotal's eBusiness technologies for relationship management, personalization, and dynamic analysis, the company will bring entirely new efficiencies to the commercial real estate loan process."

About CapitalThinking

CapitalThinking ( is an online commercial mortgage marketplace providing e-finance solutions to the $250 billion U.S. commercial real estate mortgage industry. By combining cutting-edge Internet technology with the largest group of experienced real estate professionals in the online commercial mortgage industry, CapitalThinking brings unprecedented speed and efficiency to the commercial lending process. The Company currently has more than $300 million of loans in process, and works with 20 of the nation's top lenders, including commercial banks, insurance companies and conduits.

CapitalThinking recently closed a $15 million second round of venture capital financing, led by Bessemer Venture Partners and RRE Ventures. iStar Financial and ABP Investments also committed funds. Aberdare Ventures led the company's first-round financing of $3.4 million raised in September 1999.
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to increase revenue and improve customer loyalty by providing highly scalable, Microsoft-based Internet solutions for managing relationships between customers, employees, and business partners. Pivotal's eRelationship 2000 solution provides integrated applications for eSelling, eMarketing, eCommerce, and eService, and an industrial-strength Internet platform for building and deploying personalized, intelligent Web sites for customers and business partners integrated with context-sensitive Web portals for front-office employees. Pivotal solutions are designed for Web, wireless and hosted deployment, and are provided on a flexible license, lease, or subscription basis to support a wide variety of business models.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 800 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG,, Ericsson,, Nissan Motor Corp., HarperCollins Publishing, Deutsche Bank,, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol "PVTL" and can be found on the Web at
This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship 2000 solution to be deployed by CapitalThinking. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet CapitalThinking's requirements, the possibility of development of deployment difficulties or delays, the dependence on CapitalThinking's satisfaction with Pivotal's eRelationship 2000 solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
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