Vancouver, Canada, February 1, 2000
Pivotal eRelationship™ 2000 embeds intelligence and interaction management technologies from E.piphany and Interactive Intelligence
— The CEOs of Pivotal Corporation (NASDAQ: PVTL), E.piphany (NASDAQ: EPNY) and Interactive Intelligence® (NASDAQ: ININ) today co-hosted the eBusiness Intelligence Summit, a virtual event delivered worldwide via WebEx Internet broadcasting technology. At the eBusiness Intelligence Summit, Pivotal launched its new eBusiness relationship management (eBRM) solution, Pivotal eRelationship 2000, featuring eBusiness Engines powered by E.piphany and Interactive Intelligence.
The eBusiness Intelligence Summit featured presentations by Internet leaders Norm Francis, president and CEO of Pivotal, Roger Siboni, president and CEO of E.piphany and Don Brown, president and CEO of Interactive Intelligence. Steve Murchie, Group Product Manager, Microsoft, also commented on the significance of this solution, which is fully optimized for the Windows 2000 operating system.
The Internet leaders discussed how companies can fast track to a business model that capitalizes on the Internet while leveraging traditional business channels. They unveiled the combination of technologies that is required to rapidly transition to eBusiness and build successful eRelationships. The leaders also revealed a new model for technology partnerships that is designed to provide companies with highly integrated eBusiness solutions.
Pivotal's technology licensing agreements with E.piphany and Interactive Intelligence have enabled Pivotal to create a unique style of application platform that is specifically designed for companies seeking to capitalize on the power of the Internet and merge eBusiness with traditional business models. This platform, called Pivotal ePower 2000™, is the architectural foundation of the Pivotal eRelationship™ 2000 eBRM solution and consists of eBusiness Engines for 360° lifecycle management, intelligent self-service, unified interaction management, dynamic personalization, collaborative eCommerce, real-time intelligence, universal application integration, and context sensitive links to live Web resources.
Summit participants discussed the importance of putting corporate decision-makers in control of eBRM through real-time, easy to access analysis of their sell-side eBusiness activities. They also discussed the significance of empowering front-line employees to consistently deliver exceptional service via the Internet and traditional communication channels.
Microsoft Windows 2000 was strongly endorsed as the platform of-choice for companies that require a scalable, reliable, high performance platform for eBusiness.
E.piphany is the provider of real-time analytical applications that create a single enterprise-wide view of the customer enabling insight and personalized action across all touch points. The E.piphany E.4 System is designed to help companies establish, maintain and improve customer relationships for the new customer economy. The E.4 System is an integrated suite of software solutions that enable companies to profile and analyze individual customer characteristics and preferences and then leverage that information to drive marketing campaigns and individually tailored products and services.
About Interactive Intelligence, Inc.
With over 350 installed customer sites to date, Interactive Intelligence® (NASDAQ: ININ) is a leading developer of interaction management software that allows enterprises, call centers, and service providers to automate virtually every aspect of their business communications. The company's flagship product, Enterprise Interaction Center® (EIC), is an "all-in-one" Windows NT-based communications software solution that replaces proprietary communication devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, Web gateways, and CTI middleware systems. Add-on products include Interaction Web™ (Web chat/collaboration, Web callback, and Voice Over Net calls), Interaction Recorder™ (voice logging), Interaction Director™ (SS7 pre-call routing), and Interaction Dialer™ (predictive dialing). EIC for Service Providers offers support for large-scale subscriber services including unified messaging, one-number "follow me", call screening, conferencing, and international call back. The company also markets e-FAQ™, a standalone e-mail response management solution for organizations of all sizes. Interactive Intelligence is headquartered in Indianapolis with offices in Los Angeles, St. Louis, Denver, Atlanta, Boca Raton, Washington D.C., Minneapolis, San Francisco, Tokyo, Seoul, Aix-en-Provence (France), Surrey (U.K.), Reigate (Australia), and Waspik (Netherlands). The company can be reached at +1 317.872.3000.
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.
Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.
Pivotal is a public company traded on the NASDAQ under the symbol "PVTL."
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements.