Selects Pivotal for eBusiness Relationship Management

Online network of independent pharmacies to conduct personalized eCommerce using Pivotal eRelationship solution for eBusiness relationship management

Vancouver, Canada, January 26, 2000 — Pivotal Corporation (Nasdaq: PVTL) The eBusiness Relationship Company™, today announced that, one of the most innovative companies to enter the Internet pharmacy industry, has selected Pivotal to provide its eBusiness infrastructure. Using Pivotal's award-winning eBusiness relationship solution, Pivotal eRelationship™ 2, will empower community pharmacies with the knowledge and tools to excel in establishing personalized relationships with customers over the Internet.

" is using the Pivotal eRelationship 2 solution to implement a unique eBusiness strategy that creates a sophisticated Internet presence for independent pharmacies," said Kennet Westby, Chief Information Officer, " will enable independent pharmacies to compete with the big-guns of the industry through leading-edge eService, eSales and eMarketing. Pivotal's innovative eBusiness relationship management solution will forward our objective to create an online shopping experience that provides the same personalized, responsive service that neighborhood pharmacies provide."

Using the Pivotal eRelationship 2 solution, independent stores will customize a unique virtual storefront featuring the local pharmacy's name. Each store will offer a customized online catalogue of over-the-counter health products, prescription pharmaceutical products and health information.

Each pharmacy will offer customized shopping experiences through intelligent, personalized portals that will profile the buying habits and health requirements of each customer. The strategy is to combine the advantages of eBusiness with the added value of personalized, neighborhood-style service to guide buying decisions.

According to Norm Francis, president and CEO, Pivotal Corporation, " is using the Pivotal solution to level the playing field for independent pharmacies that are ready to compete in the Internet economy. Using the Pivotal eRelationship 2 solution, is building on the existing strength of these independent businesses — exceptional customer care. Now, by transforming their powerful customer relationships into eRelationships over the Internet, these businesses will be able to provide an even more personalized level of service and support."
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG,, Ericsson,, HarperCollins Publishing, Deutsche Bank, FOSS,, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol "PVTL." This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship solution to be deployed by Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet's requirements, the possibility of development of deployment difficulties or delays, the dependence on's satisfaction with Pivotal's eRelationship solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401