Pivotal Announced as Finalist for Two Microsoft CRM Industry Solution Awards

Pivotal selected as one of three finalists for Best Internet Solution - Customer Self-Service and Best Integrated CRM solution based on customer successes at Chancery Software and Holophane Corporation


North Vancouver, BC, October 22, 1999 — Pivotal Corporation (NASDAQ: PVTL), a leading provider of eBusiness relationship management (eBRM) solutions today announced that it has been named a finalist in two of this year's prestigious Microsoft Industry Solution Award categories - 'Best Integrated Customer Relationship Management' and 'Best Internet Solution - Customer Self Service'. The honors are based on the success of Pivotal solutions at Holophane Corporation and Chancery Software which are proving to significantly enhance business relationships and increase revenues. Pivotal was previously awarded Best Overall Customer Relationship Management solution and Best Mobile Sales Solution in this independently judged competition that is based on rigorous criteria in areas such as scalability, business benefit, customer satisfaction and integration with other applications.

"Pivotal's global customer base of over 650 companies is compelling testimony to our leadership in eBusiness relationship management, and we're delighted with the opportunity to acknowledge and showcase our customer successes," said Norm Francis, president and CEO, Pivotal Corporation. "As Microsoft Industry Solution Award's finalists, we have both Microsoft and our innovative customers, such as Holophane and Chancery, to thank for our achievements."

Chancery Software, a publisher of information management systems for districts, schools and homes, has dramatically improved its services to the education community through the implementation of Pivotal eRelationship. Chancery can now offer each customer a personalized relationship for ordering software, seeking technical help and browsing for new product information. It has provided significant benefits to customers by giving them immediate access to new customer service solutions developed by technical support staff.

"As a finalist in the 'Best Internet Solution - Customer Self Service Industry Solution Award' category, we are pleased that the Pivotal eRelationship suite is being recognized as an exceptional eBusiness application," said Dale Prosser, vice president of support services, Chancery Software. "Used as Chancery Web support's backbone, the Pivotal solution enables a bi-directional information feed between customers and our support staff which is also tracked by the system. The wealth of information we now have about our customers allows Chancery to maintain the level of customized support that our customers have come to expect."

Holophane Corporation, a leading international manufacturer and marketer of premier-quality commercial lighting fixtures, has fully integrated its Pivotal solution with a legacy manufacturing system and JD Edwards ERP system to automate workflow to and from all of its corporate departments. Since implementation, Holophane has been able to increase profitability, market share, and customer service quality, and improve internal and external communication. Additionally, the company has reduced operating costs and employee training costs.
Pivotal Corporation is a global supplier of 360° eBusiness Relationship Management solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to automate sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 600 customers worldwide with more than 65,000 licensed users. Customers include Yahoo, Excite@Home, BottomLine Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group and Sun Healthcare Group.

This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com