CDC Software, a proven solution that links telephony systems, CRM systems and other mission-critical contact center data sources, has announced its partnership with Radix Health, Inc., a provider of cutting-edge patient access technologies that improve health care operations and enhance patient and provider experience.
Radix Health’s software, DASH (Dynamic Appointment Schedule for Health Care) enables providers to streamline health care scheduling and create a better patient experience. It has resulted in reduced scheduling costs and improved patient access. Together, Radix Health and CDC will continue to enhance the scheduling process by linking caller identification information from DASH to providers’ CRM scheduling system – all in real time.
Additional benefits include:
- Directing patients to the right providers, quickly;
- Scheduling appointments across multiple channels;
- Engaging with patients throughout their patient journey;
- Administering post-visit surveys;
- Completing check-in paperwork from home.
“Our goal is to transform patient and provider experience using leading-edge technology,” said Arun Mohan, CEO of Radix Health. “CDC Software’s ability to integrate all major telephony systems with other mission-critical contact center systems enables a better experience for contact center agents as well as patients, helping providers see their patients, faster. ”
“Both CDC and Radix Health have a passion for building innovative products and optimizing customer experience,” said Matthew Bieber, CEO of CDC Software. “By combining our expertise in telephony systems and CRM integrations with Radix Health’s cutting-edge patient access technologies, we can ensure that the scheduling process will result in reduced costs, improved patient access and an overall better patient experience.”
About Radix Health, LLC
Radix Health is a technology company that believes that patient experience starts with patient access. Our data-driven solutions align provider supply with patient demand, maximizing existing capacity and reducing delays in care. We help leading medical groups to optimize every step of a patient’s appointment journey – from alerting patients to needed care, helping them find the right provider, scheduling an appointment across multiple channels, and engaging with patients until the day of their visit. We take the busy work out of getting patients in the door so providers can focus on the hard work of keeping them healthy. To learn more, please visit http://www.radixhealth.com.
About CDC Software
CDC Software’s SaaS integration solutions empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission-critical contact center systems, giving contact center agents the information they need to delight customers on every call. CDC solutions create real-time integrations with a lower total cost of ownership and much quicker time to market than a custom integration project, and can be implemented in a cloud, premise, or hybrid environment. Clients of all sizes use CDC solutions every day to provide a better customer experience.