Telephony-CRM Integration Done Right
Isn’t it time your telephony system talked to your CRM and other mission-critical business applications to create computer-telephony integration? With CDC Software, CTI is possible.
Deployed in weeks and implemented in the cloud, on premise or in a hybrid environment, our solution creates a real-time, events-based link between your systems. That means customer service agents get actionable caller data – like name, location and service history – delivered directly to them before they can even say hello.SOLUTIONS CASE STUDIES