Unlock CRM Data for Exceptional Contact Center Service

In today’s economy, it’s not enough to deliver a quality product or service. Companies must also compete to acquire and retain business with market-leading customer support.
 

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In this free guide, we discuss how integrating your telephony system with a CRM like Freshdesk can help your contact center meet rising expectations for speedy service while creating a more personal customer experience. 

About CDC

CDC Software’s SaaS and cloud-based solutions empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission-critical contact center systems, giving contact center agents the information they need to delight customers – on each and every call. Our solutions create real-time integrations with a lower total cost of ownership and much quicker time to market than a custom integration project. Clients of all sizes use CDC solutions every day to provide a better customer experience. CDC’s unique system integration methodology makes it possible to implement CTI in weeks, rather than the months required by custom coded integration projects. We combine a robust core engine with prebuilt connectors for leading CRMs including Freshdesk and Zendesk and telephony systems from Cisco, Avaya, Digium-Asterisk and SwitchVox, Mitel and more. As a result, CDC integrations are highly stable, scalable and flexible; if you ever change a system, CDC can simply and quickly be reconfigured to work with it.

 

About Freshdesk

Freshdesk is a cloud-based customer support platform founded with the mission of enabling companies of all sizes to provide great customer service. Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses. The idea for our flagship product was the result of a bad customer experience thanks to a broken TV. The founders saw a need for a better customer support solution that could help provide better customer experience, and also scale as companies grow. So they started building one. Six months later, in June 2011, Freshdesk won the Microsoft BizSpark Startup Challenge and one hundred days after that we celebrated our 100th customer. In five years, we have grown exponentially. Today we have more than 800 passionate employees globally, and Freshdesk helps over 80,000 businesses and organizations around the world offer better, more personal support to their customers. And of course, we use Freshdesk ourselves to keep our customers happy.

 

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