CRM Solutions

Get a CRM solution tailored for your manufacturing enterprise.


Today's leading process manufacturers are making the transition to a demand-driven business model – integrating sales, marketing, and service processes to become more customer-centric. That’s why no ERP solution for process manufacturing is complete without a fully functioning CRM solution to match.

CDC Software’s Pivotal CRM solution is the perfect fit for process manufacturers using Ross ERP. With the ability to capture, analyze, and act on customer intelligence, manufacturers can aggregate and analyze information across the business. Pivotal CRM provides the insight to guide effective decision-making and help companies more easily adapt to changing market requirements.

Solution Datasheet: CDC CRM for Manufacturing

Key Features:

  • Customer Analytics
  • Role-Based Dashboards
  • Demand Forecasting
  • Marketing Automation
  • Customer Communication
  • Product Tracking
  • Territory Management
  • Quote and Contract Management
  • Partner Management
  • Customer Service Tracking and Management
  • Relationship Trees
  • Discount Management
  • Order Capture

CDC Pivotal CRM will help you:

Maximize sales force effectiveness

Win more business with enhanced account- and role-based assignments.

Shorten the sales cycle

Power-based selling tools help you tap into the most influential contacts in each organization.

Increase win rates

Gain market share by encouraging sales reps to leverage their social networks.

Reduce administrative overhead

Maximize customer face time with improved information organization and access.

Protect margins and capture more revenue

Accurate quote and order creation, discount management, and contract and volume commitment tracking.

Turn cost centers into revenue centers

Leverage closed-loop processes support and extend valued services to customers.