Industry

Industries

CDC Software is driven by customer needs—needs that can vary widely from industry to industry. To meet your business needs, we offer a diverse set of industry-specific solutions built to address your business processes and demands and the requirements of the customers you do business with—all at the lowest possible total cost of ownership.

Our industry solutions:

  • Fit specific industry business processes: We support your industry's unique functionality requirements and processes "out of the box," resulting in less customization and integration, accelerated deployment, and lower long-term total cost of ownership.
  • Fit unique customer-driven strategies: From the user interface and functionality to the workflows necessary to enable distinctive customer-driven enterprise processes, our products ensure your competitive advantage.
  • Fit business objectives and user expectations: Our continuum of services is designed to help implement, maintain, use, and support solutions at a pace that produces reliable results at predictable costs.

Discover How We Can Help You
  • Chemicals: Manage complex global supply chains, offset rising raw material costs with operational efficiencies, dynamically balance forecasts with formula-based production schedules, maintain quality, and achieve actual lot costing for individual products and by-products. These process manufacturing–specific tools have enabled companies to reduce inventory costs by 20% or more, improve customer service and order fulfillment accuracy to almost 100%, dramatically reduce manufacturing and IT-related costs, strengthen competitive positions, and accelerate business growth.
  • Consumer Products: Manage ever-present capacity constraints through better asset utilization, satisfy both regulatory and customer-imposed food safety mandates, collaborate with suppliers and customers to balance forecasts and production schedules, minimize SKU proliferation, and maximize labor productivity across the entire production process. Customers like Wise Foods, See's Candies, Ghirardelli Chocolate, and hundreds of others have reported results such as inventory reductions and cost savings of 30% or more, throughput improvements of 10%, and order-fulfillment rates approaching 100%.
  • Discrete Manufacturing: Maximize revenue-generating opportunities, improve the accuracy of orders, collaborate with distributors and partners, and provide unrivaled customer service. Our discrete manufacturing customers have accurate and reliable sales forecasts, meaningful pipeline reporting, accurate quote and order creation, and vital insight into the quality of their products and service delivery. Our tools have helped Earle M. Jorgensen Company, Mold-Masters, Macrovision, Applied Biosystems, Biosite Incorporated, Lake Region Manufacturing, Sage Products, and others protect margins and maximize revenue-generating opportunities.
  • Financial Services: Increase insight into operational performance, streamline processes across the value chain, and improve responsiveness to client demands and feedback, building relationship capital. Our financial services solutions have helped customers including Barclays Bank, Farm Credit Services of America, Calamos Investments, North Shore Credit Union, and Julius Baer Investment Management grow their business by creating outstanding customer experiences. Customers report results such as infrastructure savings of over $1 million, major increases in customer satisfaction and retention, and increased revenues. The financial services suite includes industry-tailored enterprise feedback management tools and complete customer relationship management (CRM) solutions for capital markets, institutional asset management, mutual fund wholesaling, private banking, and commercial and retail banking.
    • Capital Markets: Manage deals more smoothly while enabling sales, trading, and research to reach clients faster with more relevant information.
    • Commercial Banking: Shape the future of your business by understanding your customers' requirements and tailoring your products to what they're telling you.
    • Consumer Credit: Gain greater insight into clients' business pains to identify new opportunities and better meet their needs.
    • Institutional Asset Management: Collaborate across departments to provide consistent, exceptional service to clients and grow assets under management.
    • Mutual Fund Wholesaling: Increase productivity and decrease operational costs, driving more products to market, proactively expanding sales, and outperforming the competition.
    • Private Banking: Deliver exceptional personalized service to high-net-worth clients and monitor cost-versus-value as well as household and account-influence dynamics.
    • Retail Banking: Empower management and frontline staff with a common, standard method for managing complaints and feedback.
  • Food and Beverage: Manage operations with enterprise applications designed specifically for recipe-based production; satisfy regulatory and customer-imposed food safety mandates through rapid, streamlined recalls; manage pricing and promotions; achieve actual lot costing for all finished products; and mitigate food contamination risk through complete supply-chain visibility. Companies such as Premium Brands, Litehouse Foods, Weetabix, Ghirardelli Chocolate, and hundreds more have successfully reduced the time needed for recalls to less than one hour, reduced inventory and inventory holding costs by more than 20%, doubled production with no new plants or production lines, and much more.
  • Government: Reduce costs and improve service by empowering front-line staff to effectively manage complaints and feedback. Designed to evolve with the changing needs of the public sector, our complaint and feedback management solutions help local and central government organizations understand and comply with government-led initiatives. These solutions have helped over 40% of UK government organizations improve customer services, including the City of Westminster, the London Boroughs of Camden and Hounslow, and East Ayrshire Council. Customers report better information-sharing and visibility and improved complaint reporting and resolution.
  • Healthcare Insurance: Minimize paper-based activities; consolidate member data; and streamline enrollment, quoting, renewals, lead management, and underwriting processes. Our healthcare insurance solutions improve the overall effectiveness of your entire front office, linking key functional areas—lead management, new business quoting, renewal processing, rating/underwriting, online enrollment, complaint and feedback management, and back-office integration—into a consolidated and customer-focused operation. Customers report results such as a 50% reduction in the sales cycle and customer retention rate increases to more than 90%. These tools have helped AvMed Health Plans, IMS Health, Pharmacia Corporation, Sentara Health Plans, and others boost productivity, streamline operations, and support strategic decision-making.
  • Home Building and Real Estate: Develop deep insight into customers' needs and preferences, attract more high-quality leads, shorten sales cycles by streamlining the sales process, and deliver outstanding customer care that helps create loyal customers. Our solutions for home building and real estate provide comprehensive, integrated, industry-specific capabilities that increase insight into operational performance, refine and standardize processes, increase marketing effectiveness, and improve responsiveness to customer needs, feedback, and complaints. These tools have helped many top builders and real estate firms, including Toll Brothers, Beazer Homes, Centex Homes, WCI Communities, CTX Mortgage, and Savills. Whether a company is in the business of financing, building, selling, servicing, or managing homes or property, our solutions provide the systems and infrastructure needed to reduce costs and increase productivity while helping create customers for life.
  • Legal Services: Create a stronger marketing and business development team, maintain the strength of existing relationships, develop and extend innovative services, target new revenue streams, and maximize fee-earning time by increasing daily productivity and reducing time spent on administrative tasks. Our client relationship management solutions for legal services have helped firms such as CMS Cameron McKenna and Field Fisher Waterhouse manage client information more effectively. Customers report results such as improved risk management and increased cross-selling and referrals.
  • Medical Device Manufacturing: Optimize go-to-market activities with a combination of sales, lead management, complaint management, and service functionality that makes it easier to market to, sell to, and service customers across all channels, translating directly into an improved bottom line. Customers report results such as tenfold increases in salespeople's account capacity and a reduction in quote-processing time from days down to minutes. Our customers have accurate and reliable sales forecasts, meaningful pipeline reporting, better attendance at continuing education and marketing events, and vital customer insight into the quality of products and service delivery. These tools have helped Applied Biosystems, Biosite Incorporated, Lake Region Manufacturing, Sage Products, and others expand their markets while maintaining existing staff levels.
  • Natural Products: Maintain complex quality-control standards, satisfy make-to-order production requirements, support RFID and barcode systems, provide customers with vendor-managed inventory options, and minimize risk through uniform production. Companies such as Triangle Brick, Pilkington Glass, Nucor, and Tafisa have dramatically improved product quality and customer service, reduced inventory holding costs, identified hidden capacity in existing production lines, achieved real-time inventory management, gained significant competitive advantage, increased overall revenue without major capital projects, and more.
  • Pharma and Biotech Manufacturing: Manage unique operating requirements, including outsourced collaboration; FDA, GMP, and SOX compliance; project accounting; contracts and chargebacks; ePedigree; and more. Pharma and biotech companies such as BioConvergence, Nexgen Phrama, and Mission Pharmacal have reported results such as real-time inventory management, full integration of disparate production facilities to help balance forecasts and production schedules, virtual elimination of expired inventory, achievement of full lot traceability in less than one hour, and more.
  • Process Manufacturing: Manage supply chains and manufacturing operations with dynamic forecasting and scheduling, formula-based production and yield management, quality control, inventory management, and complex product costing. Customers report results such as inventory savings of 20%, throughput improvements of 15%, and order fulfillment times cut in half, enabling strengthened competitive positions and accelerated business growth.
  • Wholesale and Retail Distribution: Leverage "inventory-in-motion" across the value chain from source to consumption. With this visibility, companies can proactively sense and respond to real-time demand, improving efficiency and customer loyalty. The solution suite includes multi-channel fulfillment, distributed order management, warehouse management, supply-chain planning, trading partner management, and analytics.