CDC Respond to manage complaints within child support agency
Beijing, London, 12/07/2007 — CDC Software, a wholly owned subsidiary of CDC Corporation and a global provider of industry-specific enterprise software applications and consulting services, announced today that the Department for Work and Pensions (“DWP”) has extended the contract for the supply of its CDC Respond complaint and feedback management software to provide an improved solution for managing complaints within the Child Support Agency (“CSA”). This project involves implementing a system for 789 users across the organization and will facilitate the link to the Independent Case Examiner.
The CSA is focused on improving services to clients, increasing the amount of money collected and achieving greater compliance from non-resident parents. The CSA is part of the DWP and is responsible for the calculation, collection and payment of child support maintenance under the Child Support Acts of 1991 and 1995. The Independent Case Examiner provides impartial investigation into complaints about the way that the CSA has handled a case.
The CSA has moved quickly since a general efficiency review identified complaints management as a critical area for improvement. Since January 15 of this year, new complaints logged with the CSA are being entered into the CDC Respond system. The information resides in a central database and is used to identify the root cause of issues and to generate management information needed to boost productivity, enhance the overall customer experience and drive efficiency gains across the organisation.
General Manager, Vice President, of CDC Respond James Heavey comments: “We are delighted to announce this latest deal with the DWP. We have the understanding and experience needed to help the CSA achieve its efficiency targets and enhance service by empowering client–facing CSA people to deal with complaints quickly and effectively.”
Since the software was developed in 1991, CDC Respond solutions have been deployed in 40 percent of all organisations within local and central government to enhance the services they provide and improve the way they operate.
About CDC Software
CDC Software, The Customer-Driven Company™ is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software’s product suite includes - Pivotal CRM (customer relationship management), Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, Ross ERP (enterprise resource planning) and SCM (supply chain management), CDC Factory (manufacturing operations management), IMI warehouse management and order management, Platinum China HR (human resource) and business analytics solutions.
These industry-specific solutions are used by more than 6,000 customers worldwide within the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management and offshore development. CDC Software is the enterprise software unit of CDC Corporation and is ranked number 18 on the Manufacturing Business Technology 2006 Global 100 List of Enterprise and Supply Chain Management Application vendors. For more information, please visit www.cdcsoftware.com.
About CDC Respond
CDC Respond is a suite of Complaint and Feedback Management applications designed specifically to improve the customer experience. The solutions enable organizations to extend and improve customer service capabilities to the front-line staff, while providing extensive management information to drive change and improve business practices. The solution is proven to deliver cost reductions, increased efficiencies and improved processes, services, customer satisfaction and profitability. For more information about CDC Respond, please visit www.cdcrespond.com.
Cautionary Note Regarding Forward-Looking Statements
This press release includes "forward-looking statements" within the meaning of the United States Private Securities Litigation Reform Act of 1995, and includes statements relating to the ability of the use of CDC Respond complaint and feedback management solution to increase visibility of operational performance, streamline processes. These statements are based on management's current expectations and are subject to risks and uncertainties and changes in circumstances. There are important factors that could cause actual results to differ materially from those anticipated in the forward looking statements including, among others: the conditions of the business services industries; the continued ability of CDC Respond to address specific requirements; demand for and market acceptance of new and existing enterprise software and services; development of new functionalities which would allow customers to compete more effectively and changes in the type of information required to compete in the respective industries. Further information on risks or other factors that could cause results to differ are detailed in filings or submissions with the United States Securities and Exchange Commission made by our parent, CDC Corporation, including, but not limited to, its Annual Report. All forward-looking statements included in this press release are based upon information available to management as of the date of the press release, and you are cautioned not to place undue reliance on any forward looking statements which speak only as of the date of this press release. The company assumes no obligation to update or alter the forward looking statements whether as a result of new information, future events or otherwise.
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