Saratoga CRM singled out for helping clients improve CRM
Atlanta, Hong Kong, 07/06/2007 — CDC Software, a wholly owned subsidiary of CDC Corporation and a provider of industry-specific enterprise software applications and business services, announced today that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions® magazine (www.cismag.com) has named its Saratoga CRM solution as a recipient of a 2007 CRM Excellence Award. The award is given for outstanding customer relationship management technologies that help companies better serve their customers. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.
"Recognition by Customer Interaction Solutions demonstrates how far our CRM technology and our own customer relationship programs have evolved over the last 20 years," said Bruce McIntyre, general manager of Saratoga CRM. "We are committed to working closely with our customers to continue refining Saratoga CRM for enterprise systems in specific verticals."
Saratoga CRM is a full-featured enterprise solution that can be deployed quickly and requires a fraction of the support staff needed by similar enterprise software solutions. Saratoga CRM’s Schema-Independent Architecture is based on web services and lets companies access, integrate, and deliver real-time enterprise information without customer programming. Saratoga CRM also provides Blackberry and smart phone users real-time access to CRM data through Apresta, its enterprise solution to deliver back-end enterprise data to wireless devices.
"The Eighth Annual CRM Excellence Awards commend the companies that have proven to be true CRM partners to their customers and clients. Saratoga CRM has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
The Eighth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data, facts and numbers demonstrating the improvements that the winner's product has made in a client's business.
The CRM Excellence Award winners for 2007 can be found in the May and June issues of Customer Interaction Solutions magazine.
About CDC Software
CDC Software, The Customer-Driven Company™, is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software's product suite includes Pivotal CRM and Saratoga CRM (customer relationship management), Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, Ross ERP (enterprise resource planning) and SCM (supply chain management), MVI real-time performance management, IMI warehouse management and order management, Platinum HRM (human resource) and business analytics solutions.
These industry-specific solutions are used by more than 6,000 customers worldwide within the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management and offshore development. CDC Software is the enterprise software unit of CDC Corporation and is ranked number 18 on the Manufacturing Business Technology 2006 Global 100 List of Enterprise and Supply Chain Management Application vendors. For more information, please visit www.cdcsoftware.com.
About Saratoga CRM
Saratoga CRM is one of the world’s leading CRM solutions that enables large, global enterprises to effectively manage interactions with their customers at every stage, from marketing and initial contact through the complex sales, service and support relationships that develop between successful companies and their happy customers.
Saratoga CRM provides advanced solutions that enable companies to maximize employee productivity, increase operational efficiency, create new revenue opportunities, improve customer satisfaction, and build a strong, sustainable competitive advantage. Saratoga CRM currently has 120,000 users worldwide and more than 350 corporate customers including BASF, Hanson PLC, ING Investment Management, Kodak, MetLife, T. Rowe Price, UBS, Virgin Atlantic Airways, and WellPoint. For more information, see Saratoga CRM at www.saratogasystems.com.
About Customer Interaction Solutions
Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center. In fact, 65,000 subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers.
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit www.tmcnet.com.
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