Customer satisfaction is our top priority. Our technical support staff works closely with you to ensure we meet your system requirements. Our team is staffed with experienced CPAs, technicians, and trainers who can provide rapid, accurate responses to product questions and issues.
Our solutions and support are built around our customers' requirements and our team is staffed by friendly and knowledgeable representatives.
Key Features:
- Timely problem resolution
- Ongoing software enhancements and updates
- Customized reports & forms
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- Project management
- Modifications and enhancements required by state and federal authorities
- Customized program enhancements
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Here is what our Technical Support team can do for you:
Unlimited support
CDC Software prides itself on the level and quality of support we provide to each of our clients. You will receive unlimited help desk support during extended business hours with 24/7 emergency support available.
Expert assistance
Our Help Desk, located in the United States, is staffed with CPAs, technicians, and trainers who can provide rapid, accurate responses to product questions and issues. We guarantee a response within 4 hours, but our average is less than 15 minutes.
Stay current and compliant
CDC Fund Accounting solutions include all software modifications and enhancements required by State and Federal Tax Authorities. With our hosted solutions, all software upgrades and enhancements are included in your low monthly fee.
