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  Home > Ross Enterprise > Solutions > Ross EPM > Sales Analytics 

Sales Analytics

Ross Sales and Analytics Module gives you a 360-degree view of customer service and sales performance. With Ross Sales Analytics, you can quickly and easily answer these typical customer service performance questions:

How are our service levels trending by region? By customer? Are our best customers receiving the best service? What percentage of our orders are perfect orders—complete, accurate, on time, and in perfect condition?

What specific factors are preventing us from achieving more perfect orders? Should customers complain about service levels, do we know the real story?

With Ross Sales Analytics, you can also quickly and easily answer these typical sales performance questions:

Who are my company's top customers by revenue? By profit margin? How are sales compared to budget? How are they compared to last year? What regions are doing well? Where are we losing ground? Have revenues or profits from a particular customer group been increasing or decreasing over time?

Which regions are producing the highest profit margins? How are discounts trending? How effective is each sales rep at keeping discounts low? How are new pricing and promotion campaigns affecting company sales and profit margins? By products and customers?

To access a wide range of downloadable content on the Ross EPM applications, please visit the System Overview Data Sheets section on one of our industry-specific resource libraries. And please remember that regardless of your specialty as a process manufacturer, we would like nothing better than for you to talk to a current client whose business falls in your area of expertise or have you contact us directly with any questions.