Solutions

• Ross ERP
  • Financial Management
  • Maintenance Management
  • Manufacturing Management
  • Business Analytics
  • Quality Management
  • Data Collection
  • Materials Management
• Ross SCP
• Ross SCE
  • Ross WMS
  • RFID to Go
• Ross CRM
  • CRM for Manufacturing
  • Sales
  • Marketing
  • Service Suite
  • Partner Management Suite
  • Analytics
  • Mobile
• Ross EPM
  • Sales Analytics
  • Manufacturing Analytics
  • Inventory Management
  • Finance
  • Budgeting

  Home > Ross Enterprise > Solutions > Ross CRM > Service Suite > eService 

eService

The eService module of CDC Software's Service suite extends service request management to the Internet, supporting inbound email management, while providing a comprehensive, self-service website with an online knowledgebase and FAQs. The system enables customers to open and review incidents, escalate incidents to service experts, or register products for future service.

Features:

Problem resolution Ticket submission & tracking Order tracking Personalized customer portal Self-service reports

Knowledgebase with full text search Escalation to Assisted Service Contract tracking Support for file attachments Delegated security administration

To access a wide range of downloadable content on the Ross CRM applications, please visit the System Overview Data Sheets section on one of our industry-specific resource libraries. And please remember that regardless of your specialty as a process manufacturer, we would like nothing better than for you to talk to a current client whose business falls in your area of expertise or have you contact us directly with any questions.