Solutions

• Ross ERP
  • Financial Management
  • Maintenance Management
  • Manufacturing Management
  • Business Analytics
  • Quality Management
  • Data Collection
  • Materials Management
• Ross SCP
• Ross SCE
  • Ross WMS
  • RFID to Go
• Ross CRM
  • CRM for Manufacturing
  • Sales
  • Marketing
  • Service Suite
  • Partner Management Suite
  • Analytics
  • Mobile
• Ross EPM
  • Sales Analytics
  • Manufacturing Analytics
  • Inventory Management
  • Finance
  • Budgeting

  Home > Ross Enterprise > Solutions > Ross CRM > Service Suite > Contact Center 

Contact Center

Combining Sales, Marketing and Service into a single interface, the CDC Software Contact Center provides agents with access to sales opportunities, order entry and quotation management tools that can help them better identify, qualify and close sales opportunities.

CDC Software's Contact Center allows agents to process orders and develop quotes with a higher degree of accuracy and consistency through business policy and procedure enforcement.

Features:

Decrease interaction costs Increase customer satisfaction Increase revenue from interactions

Connect multiple channels Unify resources, information

To access a wide range of downloadable content on the Ross CRM applications, please visit the System Overview Data Sheets section on one of our industry-specific resource libraries. And please remember that regardless of your specialty as a process manufacturer, we would like nothing better than for you to talk to a current client whose business falls in your area of expertise or have you contact us directly with any questions.