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CRM for Manufacturing
In the past, an innovative product and competitive pricing was all a process manufacturer needed to maintain a competitive advantage. But today, it's the emphasis on delivering value and ensuring high-quality customer interactions that drive the market. Ross CRM is a flexible, information-management solution that addresses the key business drivers and challenges manufacturers face.
Unlike alternative solutions that rely upon disparate, disconnected systems, focus on a single business process, and lack industry-specific capabilities, Ross CRM is a customer-management solution designed specifically to manage front-office manufacturing operations.
Integrated, Comprehensive, and Highly Targeted to the Needs of Manufacturers
Ross CRM is a solution that enables process manufacturers to better manage relationships throughout the customer lifecycle and across the enterprise. Pivotal CRM solutions provide functionality that reflects the business processes and data models used by process manufacturers, right out of the box, offering a superior business fit. Built on the highly flexible Ross enterprise CRM platform, Ross CRM can also be easily tailored and customized to meet individual companies' business requirements—and quickly adapted to evolving needs.
Ross CRM for Process Manufacturing is the only comprehensive solution for managing front-office manufacturing operations, empowering manufacturers to deliver superior responsiveness and performance. Its flexible platform allows it to be seamlessly connected to the entire enterprise, including enterprise resource planning (ERP) and supply chain management (SCM) systems. With the right technology in place, manufacturers can accelerate their time-to-value and lower their total cost of ownership.
Ross CRM for Manufacturing provides tools that help manufacturers:
Territory Management
Assign the right team member or members to each customer account. Customize assignments based on geography, organizational division, product specialty, organization type, annual revenue, or virtually any other criteria.
Relationship Management
Track the relationships a prospect or customer has with other organizations to tap into the correct and most influential contacts. View associated customer relationships—subsidiaries, partners/distributors, and associations—through an expandable relationship tree.
Product Tracking
Create multi-tiered product hierarchies. Track different sizes for different products using a flexible product library; track lot, batch, serial number, component, product registration, site of manufacture, product history, and service history.
Quote Management
Create and track multiple pricing options to ensure quotes are accurate, complete, competitive, and valid. Set individual threshold levels for discounting by percentage; keep on top of pricing breaks and volume discounts.
To access a wide range of downloadable content on the Ross CRM applications, please visit the System Overview Data Sheets section on one of our industry-specific resource libraries. And please remember that regardless of your specialty as a process manufacturer, we would like nothing better than for you to talk to a current client whose business falls in your area of expertise or have you contact us directly with any questions.