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Consulting
Focused on implementing the right solutions for your business, our CDC Software Services staff take care of the details so that you can concentrate on measuring and applying incremental improvements to your business.
Offerings
The CDC Software Services organization offers these specific consulting services to its Ross Enterprise customers:
- Application Services - Our application services staff offer several packaged software modules that extend the current functionality of your Ross Enterprise solutions. With our deep solution expertise, we are able to rapidly deploy these modules, as well as upgrade your current software applications to the latest releases, with minimal risk and investment, allowing our customer IT staff to focus on their core competencies.
- Technology Services - Our technology services staff configures and optimizes your business systems to take advantage of business and technology advancements. Through a variety of performance and quality assessments, you will be able to get the most value out of your Ross Enterprise solutions and computer systems.
- Business Services - From imparting best business practices to providing custom programming, our business services staff is available to assist you in aligning your Ross Enterprise solution with your unique business objectives.
Competencies
Recognizing the degree to which successful business implementations vary, the CDC Software Services staff interacts directly with your project team to fully understand your needs, present our proven capabilities and arrive at a mutually acceptable approach, timeframe and budget to realize the full potential and total benefits goals. The CDC Software Services staff's core competencies include:
- Implementation services: Planning, support, execution, audit and upgrades
- Technical services: Solution design and infrastructure, application configuration and integration, platform assessment and performance
- Development services: Program design, development, testing and deployment
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- Business solution optimization services
- Knowledge repository design
- Account management
- Project leadership
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Customer Service Commitment
CDC Software customers consistently benefit from our service staff's commitment to delivering the highest quality service to our customers. Customers' feedback have complemented their CDC Software Services consultants on their:
- Knowledge of the software: 100% of our consultants have more than three years experience with Ross Enterprise solutions. Our consultants spend a minimum of 10% of their time enhancing their product, technical and industry knowledge. Our customers benefit from a consulting organization that is fresh and current on the leading edge of solutions.
- Real world experience: CDC Software Services play an integral role in product planning including new product design and qualification. Applying real world experiences with customers to our product development process helps to optimize the value of Ross Enterprise solutions to our customers now and in the future.
- Team consistency: CDC Software Services maintains a near-zero rate of attrition which is very unusual in the software consulting business. For our customers, this means increased consistency and familiarity over the long-term.
- Time to deliver: More than 80% of Ross Enterprise implementations go live in 20 weeks or less.
For more information on specific CDC Software Services offerings, please Contact Us.