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Triangle Brick
Clay brick manufacturer doubles sales using Ross ERP
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Customer Snapshot
Triangle Brick, founded in 1959, manufactures clay bricks in a variety of shapes, colors and textures for both commercial and residential use.
Predominately a Southern regional supplier, it has expanded its reach into 28 states, moving product through varied channels, including dealers, contractors, masons, and architects.
Challenges
- Double brick sales
- All sales were originally handled via phone and fax with significant manual intervention
- Customer service representatives spent majority of time answering questions on order status and resolving problems
Results
- Sales more than doubled without adding new customer service personnel
- Online virtual showroom is accessible to customers at any time
- Increased efficiencies in selling product