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Tafisa Canada
Tafisa Canada implements Ross ERP as backbone for expansion efforts
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Customer Snapshot
Established in 1990, Tafisa Canada and Company is a leading manufacturer of particleboard and thermofused melamine panels used for furniture, cabinets, and doors. Located in Lac-Mégantic, Quebec, the plant is the largest particleboard production facility in North America.
Challenges
- Lack of visibility and quality control from legacy system
- Improve customer service—sales and marketing could not provide customers with updated information on orders
- Needed to track raw materials in system to prove that 100% were recycled to meet industry certification standards (SCS) that many of the large retailers are requiring
Results
- Revenue has increased to $200 million from $75 million since implementing Ross ERP
- Real-time, accurate order information improves customer interaction and overall satisfaction
- iRenaissance Maintenance Management module provides significant annual cost savings—spare parts inventory
- Real-time inventory allows Tafisa to move free stock 2-3 days faster than previously