Customers

RxElite

Challenges

Chargeback claims range up to 5% of gross sales
Due to fast growth, Rx Elite need to improve chargeback management
Manually process of chargebacks was error prone and costly
Increased pressure from wholesalers to process chargebacks electronically
Plans to go public increases need to implement system designed for pharma industry
Needed an ERP system with integration to chargeback solution
Typical costs of separate ERP and chargeback systems exceeded $1M

Results

Implemented full suite of CDC Software solutions in 90 days saving hundreds of thousands of dollars and 9 months of implementation time
Reduce time to review chargebacks from days to a few minutes
Minimized risks of overpayment on chargeback submissions
Increased accuracy of chargeback data has improved customer relationships
Decrease in overall costs
Pursuit of new business opportunities is now possible through improved chargeback management