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Hammond Group
The Hammond Group Slashes IT Costs While Getting Closer to Its Customers
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Customer Snapshot
Challenges
- Oracle ERP too costly to maintain and not a good business fit
- Reps spent valuable time researching customer questions due to disintegrated systems
- Customer Service lacked visibility into order status
- Needed to get closer to the customer to continue to stay ahead in commodity business
Results
- 39% savings in IT costs
- Improved service levels through real-time access to data
- Improved opportunities to cross-sell to large multi-divisional customers
- Better management decision making through better sales data