What do customer service teams ask for in a customer relationship management solution? They want lightning-fast access to product and customer information combined with an intuitive interface and tools that are designed just for them. CDC Pivotal CRM is CRM built for Service.
For customer service representatives, Pivotal CRM’s flexible features include embedded Microsoft tools, easy service-incident handling, service level management and integration with multiple communication channels. For service desk managers, the system delivers purpose-built reporting – allowing easy tracking of performance and trends in customer feedback.
View this chapter-based multimedia demonstration of Pivotal CRM’s service capabilities to learn how it can support you and your team. Better yet, show it to your team and learn first-hand why service teams love Pivotal CRM, built for service.