Enhanced Process Management for Respond EFM

October 25, 2011

Enhanced Process Management for Respond EFM provides endless possibilities for extending channels of interaction, communications with key back and front of office systems and complex processing.

Yours is a customer centric organisation, continually striving to interact in the way your customers demand. Customers are demanding real time interactions and they no longer have the patience to hang around listening to music or to messages about how important their call is to you. So why not open up Email and SMS feedback and provide your customers yet more choice of channels?

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