Should you Build or Buy Solution Sheet

April 15, 2011

From an internal IT perspective, many organizations have both the capability and the capacity to consider building a complaint and feedback management solution. However, building an in-house solution may give your business what it thought it required when the project was started, but will that still be what the business needs when it is eventually implemented? There are a number of fundamental areas where the benefits of buying a packaged Respond EFM complaint and feedback solution outweigh those of building in-house.

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