Customer service teams thrive on doing what they do best: delighting customers with responsive, intelligent assistance. It follows then that service agents and service desk managers would be interested in a solution that helps them do their job better, and faster. Pivotal CRM Service can be easily integrated with your CTI and IVR system, so CSRs can quickly determine who is calling and why.
Instant access to customer information, product and service configuration, and service history combines to ensure informed, high-quality service. And, because customer service agents use the solution in earnest, service management leaders can benefit from accurate data and tools that assist in monitoring both team performance and levels of customer satisfaction. Learn why CRM built for service makes all the difference.