Datasheet: Pivotal CRM eService

July 17, 2012

When customers successfully self-serve, support costs go down, customer satisfaction goes up, and everyone wins. Unfortunately, a lack of features, relevant content, and poor usability often
means customers rarely use or quickly abandon self-service channels. Pivotal CRM Service is designed to meet the self-service challenge.

Pivotal CRM Service helps you reduce the costs associated with customer service while giving your customers the web self-service experience they demand. By delivering enhanced usability and a number of features, such as support for file attachments and a message center that groups all personalized notifications, Pivotal CRM Service simplifies self-service and increases customer usage. Some key features include:

  • One-click access to information
  • Personalized, relevant and timely information presented front and center on login
  • Simple, easy-to-use self-service reports that keep track of orders, incidents, contracts, and service level agreements
  • A quick and easy channel for product registration and feedback
  • Full text search, which makes finding solutions to specific problems quicker and easier
  • Attachments to service incidents, which ensures all relevant information is captured, resulting in faster incident resolution
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