When customers successfully self-serve, support costs go down, customer satisfaction goes up, and everyone wins. Unfortunately, a lack of features, relevant content, and poor usability often
means customers rarely use or quickly abandon self-service channels. Pivotal CRM Service is designed to meet the self-service challenge.
Pivotal CRM Service helps you reduce the costs associated with customer service while giving your customers the web self-service experience they demand. By delivering enhanced usability and a number of features, such as support for file attachments and a message center that groups all personalized notifications, Pivotal CRM Service simplifies self-service and increases customer usage. Some key features include:
- One-click access to information
- Personalized, relevant and timely information presented front and center on login
- Simple, easy-to-use self-service reports that keep track of orders, incidents, contracts, and service level agreements
- A quick and easy channel for product registration and feedback
- Full text search, which makes finding solutions to specific problems quicker and easier
- Attachments to service incidents, which ensures all relevant information is captured, resulting in faster incident resolution
