As long as people have been selling and servicing things, people have gone to the customer. For as long as there has been CRM software, sales and service employees have been expected to keep the system updates with the latest feedback and data from the customer visit. CDC Handheld gives your customer-facing team the power of the CDC Pivotal CRM – right on their BlackBerry or Windows Mobile device.
A key feature of CDC Handheld is that it is a device-resident application – meaning that it lives on the device and does not require a wireless connection to keep your employee productive. So, whether they are in a wireless-prohibited area like a plane or in a rural area with no wireless access, they can continue working with customers.