US department of Education Case Study

April 15, 2011

Prior to the implementation of CDC Respond, the Office of Inspector General (OIG) Hotline staff had to rely on outdated processes and inefficient computer systems to manage and track reported incidents and complaints. All cases were manually logged on paper before being entered into a database, which only allowed queries by name.

Read the case study to learn how this major federal agency has implemented a consistent, workflow-based process for handling feedback and complaints across its organization.
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