Stoke on Trent City Council Case Study

April 15, 2011

Stoke-on-Trent City Council completed the implementation Respond EFM for the management of customer feedback and complaints.


Since going live with the new Respopnd EFM system in April 2010, Stoke-on-Trent City Council has managed to halve the time it takes to manage complaints. Over 90% of the citizen complaints received by the Council are now handled within a reduced timeframe. Read the case study to learn how this government continues to make improvements in its administrative processes and improve service with Respond EFM.
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