East Ayrshire Council Case study

July 16, 2012

East Ayrshire council is driving efficiency gains and achieving excellence in its antisocial behaviors community partnership program through its effective use of Respond EFM complaint and feedback management software. The council was already using Respond EFM to manage other departments’ complaints so it was logical to work with the Respond EFM to create a database for the antisocial behavior register. All antisocial complaints are now fed into the Respond EFM system. Users have total visibility over the complaint and incident handling and can identify trouble spots through data analysis.

Benefits include:

  • Efficiency and cost savings
  • Accuracy of the antisocial register
  • Shared information allowing more efficient use of resources
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