The Consulting Consortium Case Study

April 15, 2011

The Consulting Consortium (TCC) is using Respond EFM software to provide a platform for driving process efficiency, team productivity and regulatory compliance.

The software, which has been implemented in the Operations Centre, enables TCC to efficiently manage and maintain the outsourcing service for its Financial Services clients by automating the complaints management and file review process. Read the case study to learn how this firm is able to take an active role in assuring client satisfaction while streamlining costly administrative processes.

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