Egg - Respond EFM Customer Case Study

Egg recognized that it required a unified solution to capture customer complaints. It chose Respond EFM because it's flexible, simple to use and easy to upgrade and update. Respond EFM's CenterPoint and browser-based application were made available to all customer-facing associates in the call center to capture complaints and feedback. Benefits of Respond EFM- Ease of access of information, speedier response times, root cause of complaints can be analyzed and data provided for the business transformation team.