Egg - Respond EFM Customer Case Study

July 16, 2012
Egg recognized that it required a unified solution to capture customer complaints. It chose Respond EFM because it's flexible, simple to use and easy to upgrade and update. Respond EFM's CenterPoint and browser-based application were made available to all customer-facing associates in the call center to capture complaints and feedback. Benefits of Respond EFM- Ease of access of information, speedier response times, root cause of complaints can be analyzed and data provided for the business transformation team.
(1.2MB)
Resource Downloaded 23 times.

Rate this page
Average Rating
Comments
Login to post a comment
Be the first to leave a comment!
CDC Software: The Customer-Driven Company™