Summit Industrial Maintains Customer Satisfaction During Rapid Growth Cycles.

July 17, 2012

Summit Industrial Products was growing rapidly and needed to upgrade its business systems to include an ERP solution.
 
“In the search for an ERP vendor to meet our needs, we found Ross ERP to be more technologically advanced and robust than any other system on the market, while also very easy to use,” said Kelly Starr, vice president of finance for Summit. “Ross ERP gives Summit control over all materials and products throughout the entire manufacturing process, ensuring products meet internal, regulatory and customer expectations.”

Results:

In just six months, Summit improved inventory tracking and labeling protocols, and streamlined its order processing. The levels of customer satisfaction improved significantly with increased shipping order accuracy, and the company improved its order turnaround by 50 percent, reducing it to 24 hours within six months of implementation. Ross ERP provides Summit with organization-wide visibility, from finance to manufacturing to distribution, allowing streamlined production and distribution operations.

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