“CRM enables our people to make informed decisions because they understand the needs of customers better. They know where to look to understand exactly what each customer needs, what we have done with each customer historically,” says, Dario Vettor, Director of IT at Mold Masters.
Read the case study to learn why Mold Masters replaced a legacy contact management solution with Pivotal CRM to:
- Improve the quality of customer data
- Deliver up-to-date customer data to field-based sales people globally
- Reduce the costs and maintenance resources required to administer customer information
- Quickly map the Pivotal CRM solution to very specific sales process requests