Respond EFM Reporting and Access to Data

September 28, 2011
Managing complaints is about more than effective and efficient capture, investigation, management and resolution of issues, it’s also about understanding root cause, aggregating data to analyse trends, spikes in volumes, the impact of actions taken to address the root cause, and satisfying regulatory reporting requirements. This is why the Respond EFM product line has a multi – capability approach to reporting, data access and availability incorporating a variety of options appropriate to the reporting requirements and needs of differing users across an organisation.
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